cv 999's Privacy Policy

This Privacy Policy ("Policy") is issued by the organisation operating the cv 999 platform ("we", "us") and applies to all users ("you", "your") of the website https://cv-999.cam and its associated mobile applications. By registering on this platform, logging in, or using any of its services, you are considered to have accepted the terms of this Policy.

cv 999 treats the privacy of users' personal information as a top priority. The purpose of this Policy is to inform you about what information we collect, why we collect it, how long we retain it, and what steps we take to protect it.

This Policy has been written in accordance with applicable data protection regulations in Bangladesh and international best practices. Any significant changes to the Policy will be published on the website, and registered users will be notified through appropriate channels.

Various types of information are collected when you create and manage an account on cv 999. These are listed below by category:

2.1 Registration and Identity Information

The following information is collected from you when you open an account:

• Full name (as per your national ID card or passport)
• Date of birth (for age verification — all platform services are for users aged 21+)
• Mobile number and email address
• Username and encrypted password
• National ID card or other government-issued identity document details (during KYC verification)

2.2 Financial Transaction Information

Your payment method details are required for deposit and withdrawal processes. cv 999 handles financial transactions through Bangladesh's widely used mobile banking services — bKash, Nagad, Rocket, Upay, and bank transfer. The date, amount, and method of each transaction are stored securely.

2.3 Usage and Activity Information

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Login time and session information
• Game history and betting activity
• Information obtained through cookies and tracking technologies

2.4 Communication Information

When you contact customer support via live chat or email, your messages and related information are retained — this is used to improve service quality and resolve disputes.

Collected information is used for specific and lawful purposes. cv 999 never processes your information unnecessarily.

3.1 Account Management and Service Delivery

• Account creation, verification, and maintenance
• Processing deposits, withdrawals, and transactions
• Applying bonuses and promotional offers
• Managing the VIP programme and calculating cashback
• Providing 24/7 customer support (in Bengali and English)

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• KYC verification to prevent financial fraud and money laundering
• Monitoring suspicious activity
• Age verification — platform services are only for individuals aged 21 or above

3.3 Service Improvement

• Identifying and resolving technical issues on the platform
• Personalising the gaming and betting experience
• Presenting content based on user preferences

3.4 Meeting Legal Obligations

We are obliged to retain certain information and provide it to relevant authorities in accordance with applicable law. In such cases, we process information only within the legal framework.

cv 999 does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in the specific circumstances below:

4.1 Service Provider Partners

The minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay, and banks), game software providers, and technology service providers in order to operate the services. These partners work under strict confidentiality agreements and may only use the information received for the designated purpose.

4.2 Legal Obligations

We have a legal duty to disclose information in response to a court order, a legitimate government investigation, or the requirements of applicable law. In such cases, we will try to notify you in advance where possible.

4.3 Responsible Gaming Support

As part of our Responsible Gaming policy, if a user shows signs of gambling addiction or related risk, limited information may be shared with relevant support organisations — always with the user's protection in mind.

4.4 Changes to Business Structure

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the relevant party. In such cases, the new operator will also be bound by this Policy.

Cookies and similar tracking technologies are used on the cv 999 website and app. Cookies are small data files stored on your browser or device.

5.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions, security verification, and the core functionality of the platform. Disabling these will make it impossible to use the platform.
• Functional cookies: Help remember your language preferences, game history, and account settings.
• Analytics cookies: Help analyse website usage to improve the service — these do not contain personal identifying information.

5.2 Cookie Controls

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies will affect core services including login and transactions.

cv 999 uses industry-standard technology and processes to protect your information.

Please note, however, that no method of transmitting data over the internet or electronic storage is 100% secure. We are committed to ensuring the highest level of protection, but absolute guarantees cannot be given.

cv 999 retains information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account information: Retained for as long as the account remains active.
• Inactive or closed account information: Retained for a set period after account closure, taking into account legal obligations and potential dispute resolution.
• Financial transaction information: Long-term retention is required in accordance with applicable financial law.
• Communication and support information: Retained for as long as needed for service quality assessment and dispute resolution.

Once the specified purpose has been fulfilled, information is securely deleted or anonymised.

As a cv 999 user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a detailed report within a reasonable time.

8.2 Right to Rectification

If you believe information in your profile is incorrect or incomplete, you may request a correction. Verification may be required for changes to identity-related information.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes. Upon receiving such a request, we will stop marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us at the email address listed in the Contact section below. We generally aim to respond within 30 business days.

All cv 999 services are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If a user is found to be under 21, their account will be closed immediately and all associated information will be deleted.

If you are aware that a minor has registered on our platform, please contact our customer support immediately.

cv 999 reserves the right to change, amend, or update this Privacy Policy at any time. In the event of any significant change:

• The updated policy will be published on the website and the "Last Updated" date at the top of the page will change.
• Registered users will be notified of important changes by email.
• Continued use of the platform after a change is made will be considered acceptance of the new policy.

You are encouraged to read this Policy regularly so that you remain aware of the latest changes.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us: