cv 999 FAQ — Answers to All Your Questions
From opening an account to bKash deposits, the withdrawal process and identity verification — find detailed, straightforward answers to the most frequently asked questions about cv 999, all in one place.
What You'll Find on This FAQ Page
This complete cv 999 FAQ page answers the most important questions for both new and experienced players. Every topic — from identity verification to deposits and withdrawals — is explained in clear, straightforward language. Use the list below to jump directly to any section. If you cannot find an answer here, contact our 24/7 live chat.
Verification and Documents
Identity verification is an important step to keep your account secure at cv 999 and to process payments safely. The most frequently asked questions on this topic are answered below. Responsible gaming — see our guide to learn more.
cv 999 carries out identity verification to keep every player's account secure. It ensures that no one else can access your account and that your withdrawal funds reach the right person. Verification is also essential to protect those under 21.
Once verification is complete, large withdrawals are processed faster and more securely.
cv 999 may request documents before your first large withdrawal or if unusual activity is noticed on your account. For new accounts, a verification request may also come a few days after registration. Documents may also be required when changing your name or phone number.
Keeping verification complete makes the payment process much smoother.
Yes, this is very important. The name you registered with at cv 999 must exactly match the name on your bKash, Nagad, Rocket, Upay or bank account.
If the names do not match, your withdrawal may be held up or cancelled. So make sure to enter your correct full name at the time of registration.
cv 999 stores your personal information and documents with full confidentiality. All data is transferred using SSL encryption, so third parties cannot view it.
Your information is never used for advertising or marketing purposes. For more details, please read our privacy policy.
A National Identity Card (NID) is the most accepted document for proof of identity. A passport or driving licence may also be submitted.
The photo of the document must be clear so that the name, date of birth and photo are all visible. Blurry or cropped images are not accepted. Submitting documents generally speeds up the verification process.
When clear and correct documents are submitted, the cv 999 team completes verification as quickly as possible. The support team remains active at night and on holidays.
If there is any issue with the submitted documents, the support team will inform you via live chat and give you the opportunity to correct them.
Account Questions
If you have trouble opening a new account or logging into an existing one, check the questions and answers below. Log in directly on the cv 999 Login page.
To register at cv 999, create a new account with your mobile number, username, and password. When registering, enter your full name exactly as it appears on your mobile banking or bank account.
Please note that you must be at least 21 years old to open an account at cv 999. Each person may use only one account.
If you forget your password, click the "Forgot Password?" option on the login page. An OTP will be sent to your registered mobile number. Use that code to set a new password.
If your mobile number has changed or you are not receiving the OTP, contact cv 999 live chat support — they will verify your identity and assist you.
You can update your email, mobile number, or password on your account. However, to change your registered name, you must submit identity verification documents and get approval from the support team.
After updating your details, make sure the name on your cv 999 account matches the name on your mobile banking account.
Usernames must be between 6 and 16 characters and cannot contain Bengali characters — use English letters or numbers. Passwords must be at least 8 characters long, and it is recommended to include at least one uppercase letter and one number.
It is not safe to use simple passwords (such as 12345678). Do not share your password with anyone in order to keep your account secure.
Entering the wrong password repeatedly may temporarily lock your cv 999 account. If this happens, wait a few minutes and then try again with the correct password.
If the account remains locked for a long time, notify the support team via live chat. They will verify your identity and help restore access to your account.
Yes, all features are available through the cv 999 Android and iOS app — including deposit, withdrawal, slots, live casino, and sports betting. The app is available through official channels.
For a comfortable mobile experience, you can find full details on the cv 999 App.
Money Withdrawal
You will find answers to all questions about the withdrawal process, timing, and bonus withdrawals here. For more details, please read our Terms and Conditions.
Withdrawals to bKash, Nagad, Rocket, or Upay at cv 999 are usually completed within 10 to 45 minutes. Bank transfers are also processed within the same timeframe.
Withdrawals are processed at night, on weekends, and on public holidays as well. If your verification is complete and your name matches, the process will be faster.
Yes, this is mandatory. cv 999 only approves withdrawals to bKash, Nagad, Rocket, Upay, or bank accounts registered in your own name. Sending to a wallet in someone else's name is not possible.
This rule exists to protect your account and prevent fraud.
A pending withdrawal request means it is being processed. Wait up to 45 minutes. If the money has not arrived by then, contact live chat and provide the reference number of your request.
If account verification is not complete or there is a name mismatch, the request may remain pending for a longer time.
The minimum withdrawal amount at cv 999 is ৳800. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
If your balance is below ৳800, you cannot make a withdrawal. Play more to increase your balance and then withdraw.
Yes, but you must meet the bonus conditions. For example: if you deposit ৳1,000 and receive a 100% bonus, you get ৳1,000 in bonus and your balance becomes ৳2,000. To withdraw this bonus, you must wager ৳1,000 × 15 = ৳15,000.
Once the wagering is complete, winnings from the bonus can also be withdrawn normally.
cv 999's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Higher tiers receive more weekly cashback — up to a maximum of 1.5% weekly cashback at the Platinum level.
Example: A Gold member with a net weekly loss of ৳20,000 receives ৳20,000 × 1.1% = ৳220 cashback. Learn more about the cv 999 VIP program.
Money Deposit
You will find detailed information here about deposits via bKash and all other payment methods.
Log in to your cv 999 account, go to the deposit page, and select bKash. Send money from bKash to the number shown and enter the transaction ID. Your balance will usually be credited within a few minutes.
When making a deposit, use the bKash number registered in your own name and enter the correct amount.
cv 999 supports the most widely used payment methods in Bangladesh. You can use the following for deposits:
bKash Nagad Rocket Upay Bank Transfer
For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Sonali Bank can be used.
The minimum deposit at cv 999 for any method is ৳500. This applies equally for slots, live casino, cricket betting, or any other game.
If you deposit ৳500 or more for the first time, you have the opportunity to receive a 100% welcome bonus, up to a maximum of ৳5,000.
cv 999 does not add any extra charges on deposits. However, bKash, Nagad, or Rocket may have their own service charges set by those providers.
If less than the expected amount is added to your balance, check the payment provider's charges.
After making a deposit, your balance is usually credited within a few minutes. If it has not been credited after more than 15 minutes, contact live chat.
When contacting support, provide the bKash/Nagad transaction ID (TrxID), the amount, and the time of the transaction. The support team will resolve the issue quickly.
Yes, the deposit process for Nagad and Rocket is the same as for bKash. Select Nagad or Rocket on the cv 999 deposit page, send money to the provided number, and enter the transaction ID.
The minimum ৳500 deposit rule and the requirement for the account name to match apply to all methods.
Still have questions? We are always here
If you cannot find an answer on this FAQ page, the cv 999 support team is available 24 hours a day, 7 days a week. Support is available in both Bengali and English.
Log in to the site or app and click the live chat icon. This is the fastest way to resolve any issue.
Email us for detailed issues. Our support team responds in both Bengali and English.
Support is available around the clock all year, including Eid, Puja, and public holidays. We are also active during the BPL season and the T20 World Cup.